Customer Service Advocate – Position Filled

Position: Customer Service Advocate

Start: ASAP

Location: Sydney

We have a great 6 month opportunity for a Customer Advocacy Representative in Sydney – Government contract with an immediate start for the right candidate!

You customer service Passion will also be highly prized – you’ll love working closely with customers to resolve their needs – which are often complex in nature.

This role combines a mix of telephone enquiry with front facing customer service, and you’ll be comfortable and experienced in both areas.  Professional presentation and clear concise communication skills is a must.

Key Accountabilities

• Manage in-bound complaints to ensure they are appropriately resolved where possible or referred to the relevant business area.
• Represent the business as an initial point of contact by guiding customers through the preliminary experience
• Meet and greet members of the public to give them direction on services in a friendly and professional manner.
• Create and implement actions to optimise service efficiency and effectiveness, including customer experience improvement initiatives.
• Contribute to the rollout of a complaints handling policy  and develop complaints handling processes to support best practice processes for the management of complaints that are tailored to each business function.
• Support the Manager Customer Advocacy Team in the development of the resolution model and in procedures to address specific issues.

Terrific opportunity for the right person.